FAQs

How can I contact GetOrga?

You can email us at contact@getorga.fr where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Can I modify or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing the order. Any request after this deadline will be refused. Your order may be returned for a full refund once it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow additional time to process your order during holiday and sale periods. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

The standard delivery time is 5 working days.
Due to high demand, orders may take 2-3 weeks to arrive.

What should I do if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are entitled to a full refund.

Will I be charged customs duties and taxes?

The prices displayed on our site are excluding taxes in Euros, which means that you may be required to pay customs duties and taxes once your order is received. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and these charges are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For further fee details, please contact your local customs office.

How can I return an item?

Please contact us at contact@getorga.fr

What should I do if the item received is defective/incorrect/damaged?

Please contact us if you have received an incorrect, missing and/or defective item. Please include your order number, photographs of the item(s) and all relevant references upon receipt of your package. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited back to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank to find out when the credit will be posted to your account. If you haven't received credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.